Last Updated: 25-02-2025
At Genius Distributor, we are committed to providing fast, reliable, and cost-effective shipping solutions for businesses of all sizes. Whether you’re shipping direct-to-consumer (DTC), B2B bulk orders, or Amazon FBA inventory, our goal is to ensure your packages are delivered accurately and on time.
This Shipping Policy outlines our order processing, shipping timelines, rates, carriers, tracking procedures, and restrictions.
1. Order Processing Times
We aim to process and ship all orders as quickly as possible. Below are our standard processing times:
✔ Same-Day Shipping: Orders placed before 12:00 PM (EST) on business days are processed and shipped the same day.
✔ Next-Day Processing: Orders placed after the cutoff time will be processed the next business day.
✔ Weekend Orders: Orders placed on Saturdays or Sundays will be processed on the following Monday.
✔ Peak Season Delays: During holidays and peak shopping periods, processing times may extend by 1-2 business days.
📌 Note: Custom packaging, bulk shipments, and special handling orders may require additional processing time.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to fit your needs. Delivery times vary based on carrier availability, shipping location, and service type.
🚀 Domestic Shipping (United States Only)
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 3-5 Business Days | All 50 U.S. States |
| Expedited Shipping | 2-3 Business Days | Major Cities & Metro Areas |
| 2-Day Shipping | 2 Business Days | Select ZIP Codes |
| Next-Day Shipping | 1 Business Day | Available Upon Request |
| Freight/Palletized Shipping | 5-10 Business Days | Bulk Orders & B2B Shipments |
📌 Important Notes:
- Shipping times are estimates and do not include order processing times.
- Delays may occur due to carrier backlogs, weather conditions, or peak seasons.
- 2-Day & Next-Day Shipping availability depends on the shipping address.
📦 Amazon FBA Prep & Freight Shipping
For Amazon sellers, we offer Amazon-compliant FBA prep services. Freight shipments are subject to carrier schedules and warehouse appointments.
✔ FBA shipments to Amazon Fulfillment Centers are dispatched within 1-3 business days after prep completion.
✔ Freight orders (palletized) are scheduled based on carrier availability.
3. Shipping Costs & Rates
Shipping costs are calculated based on:
✔ Weight & Dimensions of the package
✔ Shipping Destination (U.S. only)
✔ Carrier Service & Delivery Speed
📌 How Are Shipping Rates Calculated?
- For DTC and small package shipments, rates are based on real-time carrier pricing (FedEx, UPS, USPS).
- For B2B and bulk orders, we offer custom freight quotes based on order size and distance.
📌 Note: Custom packaging, additional handling, or oversized shipments may incur extra charges.
4. Order Tracking & Delivery Updates
Once your order ships, you will receive a tracking number via email with a link to monitor your shipment.
✔ Track Your Order Anytime: Log into your account or visit the carrier’s website.
✔ Live Delivery Updates: Real-time shipment status and estimated arrival times.
✔ Delivery Notifications: SMS & email alerts when your package is out for delivery or delivered.
📌 If you do not receive a tracking number within 24 hours of shipping, contact our support team at support@geniusdistributor.com.
5. Address Accuracy & Delivery Issues
It is the customer’s responsibility to provide accurate shipping details at checkout.
✔ If an order is shipped to the wrong address due to customer error, additional shipping charges may apply.
✔ Undeliverable Packages: If a package is returned due to an incorrect address, customers are responsible for re-shipping fees.
✔ If an order is delayed or lost due to carrier issues, we will assist with filing a claim, but we are not responsible for carrier-related delays.
📌 Tip: Double-check your shipping details before placing an order to avoid delays.
6. Lost, Stolen, or Damaged Packages
We take extra precautions to ensure safe and secure shipping, but unforeseen issues may arise.
✔ Lost Packages: If tracking shows “delivered” but you did not receive your package, contact us within 48 hours.
✔ Damaged Shipments: If an item arrives damaged, report it within 24 hours with photos of the package and item.
✔ Stolen Packages: We recommend filing a claim with the carrier and contacting local authorities if theft is suspected.
📌 For lost or damaged shipments, email support@geniusdistributor.com with your order number and tracking details.
7. Restricted & Prohibited Items
Certain items are restricted from being shipped via standard or express services due to carrier regulations.
❌ Prohibited Items Include:
- Hazardous materials (chemicals, flammable liquids, batteries)
- Perishable food and beverages
- Live animals
- Illegal or restricted items
📌 For questions about specific products, contact our support team.
8. Returns & Refunds for Shipping Issues
We do not issue shipping refunds unless the delay is caused by Genius Distributor’s processing error.
✔ If an order is returned due to an incorrect address, customers are responsible for re-shipping fees.
✔ If a shipment is lost by the carrier, we will assist in filing a claim and issue a refund or replacement if eligible.
📌 For details on returns, please refer to our Refund & Returns Policy.
9. Holiday & Peak Season Shipping Delays
During high-demand periods (Black Friday, Christmas, Prime Day, etc.), processing and transit times may be longer than usual.
✔ Order early to avoid delays.
✔ Expedited services may not be available due to carrier limitations.
✔ We cannot guarantee delivery dates during peak shipping seasons.
10. Contact Us
For any shipping-related inquiries, reach out to our support team:
📧 Email: support@geniusdistributor.com
📞 Phone: (800) 356-5691
📍 Warehouse Location: 1510 W North B St, Tampa, Florida 33606
We are committed to providing fast and reliable shipping services while ensuring your orders arrive safely and on time.
📦 Thank you for choosing Genius Distributor! 🚀